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Shipping
Shipping rates are based on weight and location, and are set by the appropriate courier. We ship via USPS or FedEx from our warehouse in Norwalk, Connecticut. There is no sales tax for customers outside Connecticut.
In stock items are usually shipped within 1-2 business days. For international shipments, items are shipped within 1-5 business days. If your item is back-ordered, you will be notified via email about product availability. We reserve the right to use UPS instead of FedEx when shipping from our West Coast location.
Returns
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please Contact Us immediately.
There is a 30-day exchange or money back guarantee for all Baby Einstein products. For returns and exchanges, please call Baby Einstein directly at (800) 793-1454.
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